Frequently Asked Questions
Everything you need to know about your aquatic journey with FRESHWATERAQUATICA.
How do you ensure the safety of live plants and livestock during shipping?
We use professional-grade insulated packaging, heat or ice packs depending on the season, and expedited shipping methods to ensure all living items arrive healthy and vibrant.
What is your 'Live Arrival Guarantee' policy?
We guarantee that all live specimens will arrive alive. In the rare event of a loss, please send a clear photo of the unopened bag within 2 hours of delivery to receive a store credit or replacement.
Do you offer international shipping for aquarium equipment?
Currently, we ship our premium aquarium equipment and hardscapes within North America. Live livestock and plants are restricted to domestic shipping only to ensure their survival.
How can I track my order?
Once your order is processed, you will receive an email notification with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I return non-living items if I change my mind?
Yes, dry goods such as filters, lighting, and decor can be returned within 30 days of purchase, provided they are in their original, unopened packaging.