Returns & Exchanges

At FRESHWATERAQUATICA, we want you to be completely satisfied with your aquatic supplies. If an item doesn't meet your expectations, you can return most products in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original manufacturer packaging, ensuring all manuals and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.